About AMI
Our company
Our team
Our clients
Quality Assurance: it's what we do
"Quality" isn't a term we toss around to impress customers. It's a promise we make to provide consistently exceptional service and services, and we work hard every day to fulfill that promise. We integrate our highly structured Quality Assurance Programs into every step of production, and we gather our Sales Representatives, Production Managers, and Client Service Specialists together every day to review, discuss, and monitor the progress of each job on the floor.
Longevity: it's how we operate
AMi has provided quality mail and fulfillment services for more than 30 years. We've seen the introduction of zip+4 coding and self-adhesive stamps. We've witnessed the rise of postal rates and the emergence of web-based marketing. And we've said goodbye to old regulations and industry standards and embraced new. Through it all, we have been on the leading edge of direct mail and fulfillment technology, always implementing and using the most advanced, compliant and cost-effective techniques available.
Commitment: it's who we are
Our Services are comprehensive. Our employees are dedicated Our pride is unmatched. AMi is committed to providing quality service at competitive rates and building long-term relationships with our clients, a long-standing tradition upheld by employees who share a passion for satisfying customers and meeting AMi's high standards of service, including:
Ken Gossett, President
While others trimmed costs during difficult economic times by erroneously swapping direct mail for email-and subsequently paying the price with a reduction in response up to 25%-Ken understood that traditional direct mail was still key to winning new donors and customers for his clients. He charged his staff to meet with AMi's clients, understand their initiatives, and develop integrated marketing programs that included this valued medium. As a result AMi created customized programs using direct mail, color variable printing, email, and personalized URL programs that AMi's clients use successfully today.
Highly recognized in the industry for his postal expertise, Ken has more than 35 years experience in the direct mail and fulfillment business. Prior to becoming AMi's President in 1989, he served asController of PSA, Inc., Vice President of Saturn Corporation, and Director of Operations for Nationwide Fulfillment Systems, Inc.
Ken sits on the Board of Directors and Executive Committee of the Mailing and Fulfillment Services Association (MFSA) and on the Legislative Steering Committee as an advocate in Congress for the postal service.
Milt Olekson, Senior Vice President
Recognized for his "roll-up your sleeves" approach to working with staff and clients, Milt's first-hand experience in nearly all aspects of AMi's services provides clients with expert assistance in strategy, campaign plan development, tactical implementation, and sales and donor development.
A 15-year veteran of the company, Milt first came to AMi in 1995 as Manager of Customer Service. He was promoted to Mailing Operations Manager in July 1996, Vice President of Production in May of 1997, and Vice President of Sales and Marketing in January of 2002. Since June 2008, Milt has served AMi as its Senior Vice President, and his robust "award winning" methods toward employee development and education have earned him recognition within AMi and within the industry.
Milton's more than 31 years of business experience-including 21 years in the direct marketing services industry-includes executive leadership roles in sales and marketing, accounting and finance, data processing, personnel development, production, and inventory control.
Kerry Wash, Vice President of Operations
Kerry saves clients money while delivering high-quality products and services. Instrumental in developing, implementing, and insuring rigid quality control programs, he is know for doing "what it takes" to get the job done right, and this approach helps leverage team members' contributions.
Backed by more than 20 years experience in the direct mail and fulfillment industry, Kerry knows and understands all aspects of production at AMi, including premium fulfillment services, conference & meeting package fulfillment, digital and litho print production, mailings, personalized URL programs, and logistic services.
Kerry joined AMi in 1995 as Supervisor of the Imaging Department, was promoted to Production Supervisor in July 1996, attained the position of Mailing Operations Manager in May 1997, and has served in his current position of Vice President of Operations since June 2008.
Erin Landry, Manager of Information Systems
An expert in list analytics, hygiene, and management, Erin is key in developing customized fulfillment programs for AMi's clients. Her programs are not only effortless for clients to use, but they also provide clients a means to better access necessary information and to better manage their initiatives.
Erin has more than 20 years of experience in direct marketing, including work in project management, design, list maintenance, print production, fulfillment, lettershop and data processing, programming, and information and network systems. She joined AMi in March of 1999, and her current responsibilities include directing data processing staff, managing information systems, maintaining AMi's operating network and communications systems, and directing fulfillment client service and operations.
Linh Vo, Senior Production Supervisor
Linh provides essential coordination among supervisors and team leaders for production, shipping, and quality control, working hand-in-hand with client service personnel to insure their expectations are not only met but also exceeded.
Fueled by 16 years of experience in all aspects of operation, Linh supervises AMi's fulfillment, print and mailing operations; oversees the receiving and processing of orders; and maintains an up-to-date inventory listing of all products, codes and destinations for AMi.
Maryann Gregory, Account Manager
Affectionately nicknamed "the great expeditor," Maryann manages the details of her clients' programs and attends daily project scheduling meetings, where she reports to and works with production personnel on behalf of AMi's clients.
Originally hired by AMi in 1991 as a seasonal employee, she quickly moved to the Fulfillment Department, where she was hired as a full-time employee and was later promoted to Supervisor in 1995. Maryann managed the inventory, daily orders, shipping inquiries, packing material supplies, and postage meter usage for 10 fulfillment clients until 1997, when she joined AMi's Customer Service Team, where her experience and management skills could better serve AMi's clients.
Ivan Jenkins, Account Manager
Personable and well liked, Ivan has served AMi for six years, putting clients at ease while managing the details and needs of his accounts and projects. He participates in the daily project meetings with customer service, information systems, and production staff, and his smile shows through the phone when he speaks with AMi's clients.
With more than 13 years in the direct mail and printing industries, Ivan's experience includes conference bag fulfillment, direct mail, digital and litho printing, variable digital printing, estimating, purchasing, and customer service.
Turner Scott, Customer Service Specialist
Turner joined AMi in 2006 as a Customer Service Associate and is AMi's rising star. Initially tasked to work behind the scenes to insure that client expectations were met, Turner provided support to the client service team, working directly with Account Managers, other Customer Service Associates, and key management personnel. His desire to serve the customer shone through, and in January 2009, he was promoted to Customer Service Specialist.
Known by clients for his pleasant demeanor attention to detail, and follow-up, he manages accounts and projects while still working closely with senior Customer Service personnel and management
But don't just take our word for it. See what our customers have to say:
“Dear Ken: As we get into full swing with our new fiscal year fundraising projects, I would like to take a moment to say thank you to you and your staff for consistently and competently helping us to reach our funraising goals each year. As you know, we are very dependent upon membership contributions to pay for programs and operation expenses… It is comforting to know, each time you and your staff are working for us, we know our projects will be completed professionally and on time. We appreciaste the fact that AMi is always willing to go that “extra mile” even when we occasionally ask the impossible.” - Judi, Director of Membership, Non-Profit
“Mary Ann, We have been so frantically getting these 20 new programs ready to mail that I completely forgot this program was mailing their second effort 8/13. But not you! When my seeds arrived today it jogged my mind. Thanks you so much for doing what you do so very well!” - Sue, Director, Fundraising Organization
“I’ve been dealing with AMi since 2007 and consistently find your responsiveness, quality and overall service to be the best in the industry. Ivan has always been very professional to work with keeping us informed of the status of our projects with AMi. In addition to the many promotional marketing projects you handle for us we periodically rely on you to take care of legal requirements of notification for us. This recent mailing had many obstacles before us but once AMi received it took ownership and made up for lost time and helped us meet our legal obligation. Thank you to Ivan and the entire staff at AMi.” - Jason, Marketing Procurement Manager, Financial Institution
“Milt, WOW! You and your team have helped me beat all my expectations in these difficult economic times. We have so many responses; you'll have to come help us! It has been a real pleasure to work with people who are so quick to respond, creative, and timely Thanks so much....” - Charles, Comptroller, Volunteer Organization
“Ken, I think an opportunity to toss things around would be valuable. I know that AMI has always been completely reliable, and I think your fees are reasonable. If there are other services of yours we can utilize ... I want to know. As an aside ... but an important one: Maryann is a national treasure! She is unfailingly competent, pleasant, patient and "on it." The lady is a delight to work with. Erin -- whom I don't work with as much -- is equally capable and professional. You really have a good crew there.” - Raice, Senior product manager, Publications
"You did an outstanding job for us and it is greatly appreciated. You always go above and beyond expectations. Thanks again!” - Chris, Marketing Manager, Educational
“I did want to take the opportunity to thank you for working together to pull this off. You all have gone beyond the call of duty in getting this to work and because of your efforts we have saved a huge client relationship by making this seem transparent to them. Keep up the great work – It is very much appreciated.” – George, President, Commercial Account
“We have used Milt at AMi a number of times for our association mailing and imaging needs. We have had great success with their service and ability to take our data files and art PDFs, then image and mail our marketing and communications materials, on time and on budget.” – Bill, Director of Programs & Marketing, Trade Association
“Working with all the people at AMi has been a great pleasure. What matters most to me when choosing a vendor is customer service and relationships, and AMi’s staff has been one fo the most helpful, fiendly and consistent team of people I've worked with.” - Kevin, Busines Solutions Manager, Non-Profit
“I just wanted you to know that working with Mary Ann is such a pleasure. She is one of the best people I have to speak with outside of my job. Not only is she thorough in her work, but also her very professional work ethic is second to none. I don’t care what kind of problem I have; when I bring it to her attention she very quickly and professionally helps me every time. In my opinion in today’s professional world, we don’t get the quality we should get because we pay for both quality and quantity. People are so quick to rush you, get rid of you and go on to the next one so they can get that workday over with. She takes time to listen to my issues and she is always helpful anytime I call. This is the kind of service I would come back to over and over again.“ - Cathy, Member Relations, Non-Profit