Our Team
AMi’s long-standing traditions are upheld by employees who share a passion for satisfying customers and meeting AMi's high standards of service, including:
Ken Gossett, President
While others trimmed costs during difficult economic times by erroneously swapping direct mail for email-and subsequently paying the price with a reduction in response up to 25%-Ken understood that traditional direct mail was still key to winning new donors and customers for his clients. He charged his staff to meet with AMi's clients, understand their initiatives, and develop integrated marketing programs that included this valued medium. As a result AMi created customized programs using direct mail, color variable printing, email, and personalized URL programs that AMi's clients use successfully today.
Highly recognized in the industry for his postal expertise, Ken has more than 35 years experience in the direct mail and fulfillment business. Prior to becoming AMi's President in 1989, he served asController of PSA, Inc., Vice President of Saturn Corporation, and Director of Operations for Nationwide Fulfillment Systems, Inc.
Ken sits on the Board of Directors and Executive Committee of the Mailing and Fulfillment Services Association (MFSA) and on the Legislative Steering Committee as an advocate in Congress for the postal service.
Milt Olekson, Senior Vice President
Recognized for his "roll-up your sleeves" approach to working with staff and clients, Milt's first-hand experience in nearly all aspects of AMi's services provides clients with expert assistance in strategy, campaign plan development, tactical implementation, and sales and donor development.
A 15-year veteran of the company, Milt first came to AMi in 1995 as Manager of Customer Service. He was promoted to Mailing Operations Manager in July 1996, Vice President of Production in May of 1997, and Vice President of Sales and Marketing in January of 2002. Since June 2008, Milt has served AMi as its Senior Vice President, and his robust "award winning" methods toward employee development and education have earned him recognition within AMi and within the industry.
Milton's more than 31 years of business experience-including 21 years in the direct marketing services industry-includes executive leadership roles in sales and marketing, accounting and finance, data processing, personnel development, production, and inventory control.
Kerry Wash, Vice President of Operations
Kerry saves clients money while delivering high-quality products and services. Instrumental in developing, implementing, and insuring rigid quality control programs, he is know for doing "what it takes" to get the job done right, and this approach helps leverage team members' contributions.
Backed by more than 20 years experience in the direct mail and fulfillment industry, Kerry knows and understands all aspects of production at AMi, including premium fulfillment services, conference & meeting package fulfillment, digital and litho print production, mailings, personalized URL programs, and logistic services.
Kerry joined AMi in 1995 as Supervisor of the Imaging Department, was promoted to Production Supervisor in July 1996, attained the position of Mailing Operations Manager in May 1997, and has served in his current position of Vice President of Operations since June 2008.
Erin Landry, Manager of Information Systems
An expert in list analytics, hygiene, and management, Erin is key in developing customized fulfillment programs for AMi's clients. Her programs are not only effortless for clients to use, but they also provide clients a means to better access necessary information and to better manage their initiatives.
Erin has more than 20 years of experience in direct marketing, including work in project management, design, list maintenance, print production, fulfillment, lettershop and data processing, programming, and information and network systems. She joined AMi in March of 1999, and her current responsibilities include directing data processing staff, managing information systems, maintaining AMi's operating network and communications systems, and directing fulfillment client service and operations.
Linh Vo, Senior Production Supervisor
Linh provides essential coordination among supervisors and team leaders for production, shipping, and quality control, working hand-in-hand with client service personnel to insure their expectations are not only met but also exceeded.
Fueled by 16 years of experience in all aspects of operation, Linh supervises AMi's fulfillment, print and mailing operations; oversees the receiving and processing of orders; and maintains an up-to-date inventory listing of all products, codes and destinations for AMi.
Maryann Gregory, Account Manager
Affectionately nicknamed "the great expeditor," Maryann manages the details of her clients' programs and attends daily project scheduling meetings, where she reports to and works with production personnel on behalf of AMi's clients.
Originally hired by AMi in 1991 as a seasonal employee, she quickly moved to the Fulfillment Department, where she was hired as a full-time employee and was later promoted to Supervisor in 1995. Maryann managed the inventory, daily orders, shipping inquiries, packing material supplies, and postage meter usage for 10 fulfillment clients until 1997, when she joined AMi's Customer Service Team, where her experience and management skills could better serve AMi's clients.
Ivan Jenkins, Account Manager
Personable and well liked, Ivan has served AMi for six years, putting clients at ease while managing the details and needs of his accounts and projects. He participates in the daily project meetings with customer service, information systems, and production staff, and his smile shows through the phone when he speaks with AMi's clients.
With more than 13 years in the direct mail and printing industries, Ivan's experience includes conference bag fulfillment, direct mail, digital and litho printing, variable digital printing, estimating, purchasing, and customer service.
Turner Scott, Customer Service Specialist
Turner joined AMi in 2006 as a Customer Service Associate and is AMi's rising star. Initially tasked to work behind the scenes to insure that client expectations were met, Turner provided support to the client service team, working directly with Account Managers, other Customer Service Associates, and key management personnel. His desire to serve the customer shone through, and in January 2009, he was promoted to Customer Service Specialist.
Known by clients for his pleasant demeanor attention to detail, and follow-up, he manages accounts and projects while still working closely with senior Customer Service personnel and management